Today I drove 650 miles round trip to have one of the best shopping experiences ever. I went to Northgate to save $1500 over the best price I found anywhere. But the way the folks at Northgate treated us was as if we lived right down the road and were a part of their family. We bought our fourth new RV and were given our first walk through ever. Russell did a great job familiarizing us with our new RV. My wife and I are experience RVers, but it was great to be shown all the amenities our new RV had. This walk through would have saved a lot of calls and worries when we but first started, but today it gave me the confidence in that I knew I was purchasing from a dealer who cares about their customer. I exchanged no less than 20 emails with Billy Yates working out every detail of the deal. Billy responded in a timely manner at all hours. While at Northgate we saw every employee working hard to take care of every customer the same way we were be taken care of. Great Job.
We started out talking to Nat at Northgate RV. He is the best salesman I have talked with. I have spoken to several different rv salesman, he was fantastic. I told him what we wanted in a new rv. We had a deal sheet done within ten minutes after picking an rv and he even sent a copy to my credit union. I have never done that before. Everything just seemed effortless. When We arrived to pick up our new rv. It was ready for us when we got there as we live out of town. We were greeted as if we were family. Daniel was great at showing us the new camper and how everything worked. dos and donts. We are experienced campers, but newer campers have new features, so it was good that he goes over everything. Great Job Daniel. Vic and Perry hooked our new camper up for us to our truck. They were great. I would definitely recommend Northgate Rv to anyone. Everybody even office personel were awesome.
Oh my goodness!! This place is the best ever!! Kaitlyn is the best ever! Helped us above and beyond what I expected! She is so sweet and I highly recommend NorthGate RV!
Shane and I are so pleased with the deal we made at NorthGate RV with Billy Yates and his Staff. We love our 2015 Autumn Ridge and can't wait to start our camping season. Thank you Billy and thanks to your Staff.
Shane and Judy Reed
Just want to say THANK YOU for a wonderful experience in buying our 5th wheel. This is our third 5th wheel and by far the best and most pleasant people we have had to worked with.
You tested out our rig for 3 days prior to us getting there from Virginia. We now have our rig in FL. where it will stay, and I'm glad to say we have had NO issues or problems with our 2015 Montana High Country. We love it. I did a lot of shopping on line and feel your prices were very fair. My salesman was great, the walkthrough crew was great, the finance gal was great with no pressure tactics as we have experienced before, and manager was very helpful also.
I will highly recommend Northgate to anyone looking for an RV.
Thanks again, Dave & Terri
On the drive up I questioned the wisdom of driving 250 miles to get something that I could buy locally. But... when we got there we found the unit exactly as described, perfectly clean, and without blemishes. Then PJ gave us a great in depth walk-through. He went over not just where things are and what they do but what not to do and how to avoid damaging our new RV. While PJ walked us through his assistant set up my hitch. We had a safe, uneventful drive back to Fort Mill. Thanks for a great buying experience and a great deal. Well worth the drive.
We bought our 2015 Sunset Trail 290QB in August 2014. We have used it 3 times so far, with the 4th trip planned. The camper is AWESOME. The quality of Crossroads is what sold me on the brand. The price is what sold me on Northgate RV. I can't say enough about the way we were treated by everyone at Northgate RV. My deal was done completely over the phone. We drove from Greenville SC , approx. 250 miles to pick it up. Before the demo on how everything works was complete, the service guys had installed my trailer brake, hitch and even hooked it up to my truck. If I am ever in the market for another RV, Northgate RV has earned my business.
Thank you everyone!
Thanks to all the staff at ringgold for their good help during our purchase of our bighorn.Billy and ryan were very helpful with a problem that came up. Ryan stayed on top of it and even call back to make sure everything was ok.
Again thanks Kenneth Chandler
To the staff of Northgate Rv.,
Just want to say thank you very much for being so kind and caring in working with us on the puchase of our flaggstaff travel trailer. The sales, the service, the walk through. The smiles on your faces each time I have been there, it was a blessed experience to walk in the doors of your business.
Thanks Again For Your Help,
Dear Billy, Familiy and Stuff!
We did came all the way from Germany to make business with you - and it was our best decision to choose Northgate RV, Ringgold!!
We did found your location via Internet as we decided to buy a new 5th wheeler (Heartland, Big Horn 3410). It was no problem, clarifying all questions in advance via email. Even paying a little advance on credit card to hold the unit was no problem. With this great accurate preparation we only have had to book our flights and come to see and finally buy our new unit!
You and your stuff did your best considering everything worked out very good.
It needs a lot of trust in a dealer if you make bilateral business: WITH NORTHGATE RV, RINGGOLD absolutly no problem!!!
Again, we both say many, many thanks to you!
We will keep you in the loop about us and our Big Horn.
Tina & Bodo Mattern
One sentence in german, maybe sombody finds you by googling 5th wheeler in USA:
“5th wheeler (Auflieger) in Amerika kaufen kein Problem bei Northgate RV in Ringgold!”
This letter is to say "thank you".
In these difficult economic times, it is a pleasure to deal with a company like Northgate RV Center, Inc. that is a properly capitalized, well managed business.
Our business relationship began in 1994, and Northgate RV has been a consistent, successful performer each and every year.
It is relationships like this that we value the most, especially in difficult times.
We look forward to your continued success. And, "Thank You".
Terry Wilson, Vice President
Just wanted to say thanks to NorthGate RV for selling us the Montana we have now. I will recommend you to anyone that wishes to purchase a camper or just look. Doug, Don and your staff have been most helpfull to us during and after the purchase. I have called with questions and you-all have given me an answer or called back with an answer. This is our 4th (fourth) 5th wheel and when we decide to trade we will start with NorthGate RV.
Gary & Linda
My wife and I bought our first RV from Northgate just this year., As first time “RVers” we knew basically nothing about the RV world; however the people at the Alcoa store have been and continue to be the most helpful and informative staff that we have ever dealt with in any retail business period. Further, we have found them to be the type of people who really care about us as not only a customer but people who are potentially long time friends and members of their respective family.
We could not have ask for a better relationship in our first time venture in to a world that was as I said virtually unknown. They have all been willing too answer our seemingly never ending line of questioning not to mention the fact that they have went out of their way to make sure that we were happy with our RV no matter what. We firmly believe that no one could ever find a better buying experience and even more importantly a better line of service after the sale. These are not the types who pretend that they do not know you after having made the sale. Quite the contrary, they actually strive to get to know their customers to the point that they can meet their every need in every way from start to finish and beyond.
I am very happy to say that we have just begun our adventures in the RV world and we have enjoyed it so much that we have decided to make our second purchase of a larger unit and of course, we have gone back to our friends at the Alcoa store. We have already decided on and started the process of making the new purchase and as usual they have been and continue to be as helpful as always making the experience one that has been and continues to be a pleasurable one. We will always recommend them to our friends on every occasion when the opportunity arises for the simple reason that these guys and girls are real people and have in every way earned our respect for their honesty and integrity.
Doug, Jeremy, Dennis, Ron, Linda, Mickey and the entire staff have been wonderful and will be considered a very integral part of our lives from now on.
Again, Thanks for all you have done and continue to do for us.
Glenn S. and Candace E. Clevenger
(Steve & Elaine)
I heartily recommend Northgate RV to potential RV customers. I purchased a trailer from Northgate a few years ago and their sales and follow up service has been excellent. Their sales and service staff has been knowledgeable and courteous in both pre-sales and post-sales contacts.
I just wanted to let you know about the experience my wife and I had in dealing with your location off Pellissippi Highway in Alcoa.
We had been looking for an RV for several months when my wife found an advertisement for a Laredo fifth wheel. It was located at your Ringgold location, but it was such a great price we decided it was worth the trip to take a look. We checked her out and found that it was the perfect rig for us. The fiver was transported to your Alcoa location for final inspection and closing. That was truly a fortunate thing for us since it was there that we met Jeremiah and Matt. These two young men were absolutely great to deal with. Matt was very informative and helpful in going through every detail of the trailer for our walkthrough. He showed us everything we needed to know, answered all of our questions and even gave us information we did not know enough to ask about. His knowledge of the unit was obviously thorough and he was more than happy to share it with us.
Jeremiah was very helpful as well. He helped us through the entire loan closing explaining everything step by step and sharing some of his expertise on the towing and set up of our new rig. Then he was kind enough to transport the trailer to a storage facility for us since we had not as yet obtained a tow vehicle. While there he again demonstrated how to level the unit for storage and usage and some of the finer details of hooking and unhooking the trailer from the tow vehicle. Since then we have spoken with Jeremiah a couple of times asking his advice on the purchase of our tow vehicle.
We had to have a couple of items fixed on the rig, the stove and a replacement hub cap both of which were ordered and received quickly.
We just don't think we can say enough how grateful we are to have dealt with such a fine dealership and people as professional as Jeremiah and Matt. Believe me, anytime we are asked we will always recommend Northgate RV.
Brandt and Beth Jones
I normally never leave any feedback for any company; that was until we found Northgate RV. From the beginning, Jeremy and his staff truly took care of us. We shopped all the other RV centers and the Northgate experience was like no other. We have purchased two fifth wheel trailers from them thus far and our next one will be from them as well. From time to time any unit will need service; Dennis and his staff have repaired my unit better that what any manufacture could do. If you are looking for a camper of any kind to make memories with your family you need to trust the family of Northgate RV.
Northgate RV Center Receives 2009 Best of Louisville Award
U.S. Commerce Association's Award Plaque Honors the Achievement
WASHINGTON D.C., June 8, 2009 -- Northgate RV Center has been selected for the 2009 Best of Louisville Award in the RV Dealers category by the U.S. Commerce Association (USCA).
The USCA "Best of Local Business" Award Program recognizes outstanding local businesses throughout the country. Each year, the USCA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.
Various sources of information were gathered and analyzed to choose the winners in each category. The 2009 USCA Award Program focused on quality, not quantity. Winners are determined based on the information gathered both internally by the USCA and data provided by third parties.
About U.S. Commerce Association (USCA)
U.S. Commerce Association (USCA) is a Washington D.C. based organization funded by local businesses operating in towns, large and small, across America. The purpose of USCA is to promote local business through public relations, marketing and advertising.
The USCA was established to recognize the best of local businesses in their community. Our organization works exclusively with local business owners, trade groups, professional associations, chambers of commerce and other business advertising and marketing groups. Our mission is to be an advocate for small and medium size businesses and business entrepreneurs across America.
SOURCE: U.S. Commerce Association